Privacy policy

This page exists so the privacy policy link is never dead — it is not yet a complete privacy policy.

The full privacy policy is being prepared and has not been published yet. What follows is a short, honest description of our current practices only, not final legal text.

Signing in to the Musaid app uses a mobile number and a verification code — no email and no password.

Documents and information a customer shares are used only to carry out the request they belong to, and are shared only with the agency required for that specific transaction.

The company does not sell customer data, and does not use it for third-party marketing.

Any customer can ask for a completed request's documents to be deleted by writing to [email protected].

Data handling follows Saudi Arabia's Personal Data Protection Law (PDPL).

A question about your data? The team can answer it.